Refund & Return Policy:
Welcome to EarthCure Organics. We value our customers and strive to provide quality Ayurvedic, organic, personal care, health care, and agro care products.
This Refund & Return Policy explains the terms and conditions applicable to order cancellation, returns, and refunds for purchases made through our website.
1. Order Cancellation
Customers may request cancellation of a paid order within 30 days from the date of the paid order.
To request cancellation, customers should contact EarthCure Organics through the contact details provided on our website and provide the relevant order information, including the order number and registered contact details.
Cancellation requests received after 30 days from the paid order date may not be eligible for cancellation or refund.
2. Refund on Cancelled Orders
If an eligible order is cancelled within the permitted 30-day period, the refund will be processed after deducting any necessary administrative charges and other applicable or related charges.
The final refundable amount may therefore be less than the original amount paid by the customer.
Any applicable charges may include, where relevant:
- Administrative or processing charges
- Payment gateway or transaction charges
- Shipping or logistics charges
- Other non-refundable charges associated with the order
3. Return of Products
Where a product return is applicable, customers may be required to return the product in accordance with the instructions provided by EarthCure Organics.
Returned products should, wherever applicable, be:
- Unused and in their original condition
- Properly packed
- Returned with the original packaging and accessories
- Accompanied by the order details or proof of purchase
Products that have been used, damaged after delivery, altered, or returned without the required packaging may not qualify for a refund or replacement.
4. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product ordered, please contact EarthCure Organics as soon as reasonably possible after delivery.
We may request relevant information, photographs, videos, or other details to verify the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include replacement, return, or refund, subject to verification and product availability.
5. Non-Returnable Products
For hygiene, safety, quality, and regulatory reasons, certain products may not be eligible for return once delivered or opened.
This may include products that have been opened, used, consumed, tampered with, or otherwise rendered unsuitable for resale.
The eligibility of a particular product for return or refund will be determined based on the nature and condition of the product and the circumstances of the request.
6. Refund Processing
Once a cancellation or eligible return has been approved, EarthCure Organics will initiate the applicable refund after completing the necessary verification and deducting applicable administrative and related charges.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment method, payment gateway, bank, or financial institution used for the original transaction.
EarthCure Organics is not responsible for delays caused by banks, payment gateways, or other third-party payment service providers.
7. Shipping Charges
Shipping, delivery, logistics, or other related charges may be non-refundable, except where EarthCure Organics determines otherwise or where applicable law requires a refund.
Where a return is approved because of a damaged, defective, or incorrectly supplied product, the applicable return shipping arrangements will be communicated to the customer separately.
8. How to Request a Cancellation or Return
To request an order cancellation or return, please contact EarthCure Organics with the following information:
- Customer name
- Order number
- Date of order
- Product name
- Reason for cancellation or return
- Relevant supporting information, if required
Our team will review the request and communicate the next steps.
9. Refund Eligibility
A refund is subject to the terms of this policy and verification of the cancellation or return request.
Submitting a cancellation or return request does not automatically guarantee approval of a refund.
EarthCure Organics reserves the right to review each request individually and determine eligibility in accordance with this policy and applicable laws.
10. Policy Changes
EarthCure Organics reserves the right to update, modify, or change this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated effective date. Customers are encouraged to review this policy periodically.
11. Contact Us
If you have any questions regarding cancellation, returns, or refunds, please contact us through the Contact Us page available on our website.
Website: EarthCure Organics
Website: https://www.earthcureorganics.com/
We will make reasonable efforts to assist you with your request and provide appropriate guidance regarding the applicable cancellation, return, or refund process.